Refund Policy

Effective Date: January 2025

Happy Tails Pet Products Refund Policy

At Happy Tails Pet Products, we strive to ensure that you and your furry friends are completely satisfied with our products. If, for any reason, you are not satisfied with your purchase, our refund policy is here to help.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of purchase.
• The product must be in its original packaging and in unused condition.
• Proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Items

The following items are not eligible for a refund:

• Opened food or treats
• Personalized or custom-made items
• Gift cards
• Items marked as final sale or clearance

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Customer Service: Reach out to us at [returns@happytailspetproduct.com] with your order details and the reason for the return.
2. Receive Return Instructions: Our team will provide you with return instructions, including the return address.
3. Ship the Item Back: Securely package the item and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the product was damaged or defective.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same item. Please contact our customer service team to initiate an exchange.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any shipping costs.

We appreciate your support and aim to make every experience with Happy Tails Pet Products a positive one!